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FAQs

Our fulfillment center processes orders quickly, so you cannot make any changes once your order is placed on our Website. For assistance, please email our Customer Service.

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

We offer FREE shipping on a few of our products in the United States or for orders up to $100 and above.

Here’s how it works: you order, process your order, and then ship your package to you. Ordering takes a few seconds. Processing takes 2 to 4 business days. Then our shipping carrier takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

Following are the payment options available for your convenience:

  • Cash On Delivery (COD)
  • Cards (Visa Debit/Credit, Master Debit/Credit, American Express)

Once you have placed an order, you will receive a confirmation email from us. However, the order would be shipped only when payment verification is complete (in the case of online payments).

We need your email address to set up your A1 Global Store account. We also use this email address to communicate about your orders and notify you of changes to the platform, special offers, and discounts.

You can change your invoice and communication email by heading to the ‘Account Tab.’

You’ll gain insider access to new product launches, exclusive shopping offers, order history, and more by creating an account.

Orders are typically processed and shipped within two business days. Please check your email for shipping and order confirmation. Your tracking number will be automatically emailed to you after your order has shipped. Registered users may also log in to My Account to view order status and history.

You can log into your A1 Global Store account to locate the tracking information for your order. If FedEx delivers your order, you can sign up for text alerts for your specific order by selecting the track your order package link. Please get in touch with the carrier directly to have your package either held or redirected to another address.

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